Effective Date: August 9, 2026
Last Updated: August 9, 2026
Company: Everwell Wellness, LLC d/b/a EverWell Wellness
Address: 720 Magnolia Road, Office 24, Charleston, SC 29407
Phone: (704) 862-8967
Email: hello@everwellcarolina.com
Website: everwellcarolina.com
1. Introduction
Everwell Wellness, LLC, doing business as EverWell Wellness (“EverWell Wellness,” “EverWell,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit our website, communicate with us, request information, schedule a consultation, complete forms or assessments, or otherwise interact with EverWell Wellness.
This Privacy Policy applies primarily to information collected through our website and related business communications.
Certain information created, received, maintained, or transmitted in connection with healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws. Our handling of PHI is also governed by our separate Notice of Privacy Practices.
If there is a conflict between this Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices and applicable healthcare privacy laws will govern.
2. Information We Collect
Depending on how you interact with EverWell Wellness, we may collect personal information including:
- Name;
- Email address;
- Telephone or mobile number;
- Mailing or physical address;
- Date of birth or age, when necessary;
- Appointment and consultation information;
- Information submitted through website forms;
- Health and wellness goals you voluntarily provide;
- Health history or other information provided as part of an intake, assessment, or consultation;
- Information necessary to determine your interest in or potential eligibility for services;
- Communication preferences;
- Payment and transaction-related information, where applicable;
- Device and browser information;
- IP address;
- Website usage and analytics information;
- Referring website, advertisement, or source;
- Cookie identifiers and similar technology; and
- Other information you voluntarily provide to us.
When you become a patient or participate in a medical evaluation, additional health and medical information may be collected through healthcare providers, electronic health systems, laboratories, pharmacies, or other healthcare-related systems subject to applicable privacy laws.
3. How We Collect Information
We may collect information when you:
- Visit or interact with our website;
- Complete a contact, lead, appointment, intake, or assessment form;
- Schedule a discovery call, consultation, or appointment;
- Call, email, or text EverWell Wellness;
- Complete a health questionnaire or medical assessment;
- Communicate with a member of our staff or care team;
- Participate in a telehealth consultation;
- Enroll in or inquire about a wellness or treatment program;
- Make a payment or purchase, where applicable; or
- Otherwise voluntarily provide information to us.
Certain technical and usage information may also be collected automatically when you access or use our website.
4. How We Use Personal Information
EverWell Wellness may use personal information to:
- Respond to inquiries;
- Schedule and manage appointments;
- Provide customer and patient support;
- Coordinate consultations with licensed healthcare providers;
- Evaluate interest in or potential eligibility for services;
- Communicate about appointments, consultations, programs, or services;
- Send appointment confirmations, reminders, rescheduling notices, and other administrative communications;
- Facilitate healthcare services when you become a patient;
- Process payments and transactions, where applicable;
- Maintain appropriate business and healthcare records;
- Improve our website, services, operations, and customer experience;
- Monitor and maintain the security and operation of our systems;
- Prevent fraud, abuse, or unauthorized activity;
- Comply with legal, regulatory, licensing, healthcare, and professional obligations; and
- Send marketing or promotional communications when permitted by law and consistent with your communication preferences and consent.
We do not use or disclose PHI for purposes prohibited by HIPAA or other applicable healthcare privacy laws.
5. Healthcare and Protected Health Information
Certain information you provide to EverWell Wellness may constitute PHI when it is created, received, maintained, or transmitted in connection with healthcare services provided by or on behalf of a covered healthcare provider.
The use and disclosure of PHI is governed by applicable federal and state law and our separate Notice of Privacy Practices.
Our Notice of Privacy Practices provides additional information concerning:
- How medical information may be used and disclosed;
- Your rights concerning your health information;
- Access to medical records;
- Requests to amend medical records;
- Requests for restrictions on certain uses or disclosures;
- Requests for confidential communications;
- Accounting of certain disclosures;
- Copies of your health information; and
- How to submit a privacy complaint.
Please review the Notice of Privacy Practices separately from this website Privacy Policy.
6. Telehealth and Healthcare Services
EverWell Wellness may facilitate or provide consultations with appropriately licensed healthcare professionals through telehealth, in-person services, or other legally permitted methods.
Information collected in connection with a medical consultation, health assessment, medical history, treatment decision, laboratory service, or prescription may be disclosed to healthcare professionals and other parties involved in providing or coordinating your care as permitted or required by law.
Prescription medications are not automatically provided as a result of submitting information through this website, completing an intake form, or requesting a consultation.
Eligibility for any prescription medication or medical treatment is determined by an appropriately licensed healthcare provider following an appropriate clinical evaluation. Not every individual will qualify for treatment or prescription therapy.
7. No Provider-Patient Relationship Created Through Website Use
Visiting this website, submitting information through a website form, completing an intake or assessment, requesting an appointment, sending an email or text message, or otherwise communicating with EverWell Wellness does not, by itself, establish a provider-patient relationship.
A provider-patient relationship is established only after an appropriate consultation or clinical evaluation with a licensed healthcare provider and acceptance for care in accordance with applicable law and professional standards.
Information presented on this website is provided for general informational purposes and should not be considered individualized medical advice.
8. Service Providers and Other Recipients of Information
EverWell Wellness may use trusted third parties to operate our business, website, communications, and healthcare services.
Depending on the services involved, information may be disclosed to:
- Licensed physicians, nurse practitioners, physician assistants, and other healthcare professionals;
- Laboratories;
- Pharmacies and compounding pharmacies;
- Electronic medical record and healthcare technology providers;
- Scheduling and customer relationship management platforms;
- Website hosting and technology providers;
- Payment processors;
- Email, telephone, and communications providers;
- Analytics and website performance providers;
- Professional advisers, including attorneys, accountants, auditors, compliance professionals, and insurers;
- Regulatory, licensing, governmental, or law-enforcement authorities when disclosure is permitted or required by law; and
- Other vendors reasonably necessary to operate our business or provide requested services.
We disclose information only as reasonably necessary for these parties to perform services, facilitate requested healthcare or business services, protect our legal rights, or comply with applicable law.
When required by HIPAA, appropriate Business Associate Agreements or other required privacy and security arrangements are maintained.
9. Sale of Personal Information
Everwell Wellness, LLC does not sell personal information or protected health information for monetary consideration.
We do not sell PHI and do not permit PHI to be used or disclosed for purposes prohibited by HIPAA or other applicable healthcare privacy laws.
Certain privacy laws may define terms such as “sale,” “share,” “targeted advertising,” or “cross-context behavioral advertising” more broadly than their ordinary meanings. Where such laws apply, EverWell Wellness will honor applicable consumer rights and legal requirements.
10. SMS and Mobile Information
If you provide your mobile telephone number and consent to receive text messages from EverWell Wellness, we may use that number to communicate regarding appointments, consultations, services, account information, administrative matters, or marketing communications for which you have provided appropriate consent.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Information may be shared with service providers that assist us in delivering text messages, but only as necessary to provide those communications on our behalf.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may request assistance by replying HELP or contacting EverWell Wellness directly.
Consent to receive marketing text messages is not a condition of purchasing goods, receiving healthcare services, or obtaining treatment.
11. Email Communications
If you provide your email address, we may use it to:
- Respond to inquiries;
- Communicate regarding appointments and consultations;
- Provide administrative or account information;
- Communicate regarding services you have requested; and
- Send marketing or promotional information when permitted by law.
You may unsubscribe from marketing emails using the unsubscribe mechanism contained in the communication.
Opting out of marketing communications will not necessarily prevent us from sending administrative, transactional, appointment-related, safety-related, or healthcare communications when appropriate.
12. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve functionality, remember preferences, understand website usage, maintain security, and measure website performance.
Cookies are small files that may be stored on your device by your web browser.
You may configure your browser to refuse some or all cookies or alert you when cookies are being used. Disabling certain cookies may affect website functionality.
We do not knowingly use tracking technologies to disclose PHI to advertising platforms in a manner prohibited by HIPAA or other applicable law.
13. Analytics
We may use analytics services to understand website traffic, website performance, and general usage patterns.
These technologies may collect information including:
- IP address;
- Device type;
- Browser type;
- Operating system;
- Pages visited;
- Approximate geographic location;
- Time spent on pages;
- Referring websites or sources; and
- General interaction with the website.
We use this information to improve our website, understand how visitors interact with it, and improve our services.
We do not intentionally disclose PHI to analytics providers in a manner prohibited by HIPAA or other applicable healthcare privacy laws.
14. Advertising and Social Media Technologies
Our website may contain links to or integrations with social media platforms, advertising services, or other third-party technologies.
These third parties operate according to their own privacy policies and may collect information when you interact with their services.
EverWell Wellness does not control the privacy practices of independent third-party websites or platforms. We encourage you to review their privacy policies before providing information to them.
We do not knowingly transmit PHI to advertising or social media platforms for targeted advertising in a manner prohibited by HIPAA or applicable law.
15. Embedded Content and External Links
Our website may contain embedded content or links to third-party websites and services.
Embedded content may behave as though you visited the third-party website directly. Those third parties may collect information, use cookies, or monitor interactions according to their own privacy practices.
EverWell Wellness is not responsible for the privacy, security, accuracy, or content of independent third-party websites.
16. Disclosure Required or Permitted by Law
We may disclose personal information when we reasonably believe disclosure is necessary or appropriate to:
- Comply with applicable law or regulation;
- Respond to a subpoena, court order, warrant, or other lawful legal process;
- Cooperate with lawful government, licensing, or regulatory requests;
- Protect the rights, property, safety, or security of EverWell Wellness, our patients, users, employees, or others;
- Investigate or prevent fraud, abuse, security incidents, or unlawful conduct;
- Establish, exercise, or defend legal claims; or
- Fulfill obligations applicable to healthcare providers or healthcare organizations.
PHI will only be used or disclosed as permitted or required by HIPAA and other applicable healthcare privacy laws.
17. Data Security
EverWell Wellness maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, destruction, loss, or misuse.
Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.
Information requiring heightened protection as part of healthcare delivery may be collected, transmitted, or maintained through healthcare-specific systems rather than ordinary website communications.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
18. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services;
- Maintain appropriate business and patient records;
- Meet medical and healthcare record-retention requirements;
- Comply with legal, regulatory, tax, accounting, and professional obligations;
- Resolve disputes;
- Protect against fraud or abuse; and
- Enforce agreements and legal rights.
Medical records and PHI may be subject to separate federal and state retention requirements.
19. State and Consumer Privacy Rights
Depending on where you reside and which privacy laws apply, you may have certain rights concerning your personal information.
These rights may include the right to:
- Confirm whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Obtain a copy of certain personal information;
- Opt out of certain forms of targeted advertising, sale, or sharing where applicable;
- Withdraw consent where processing is based on consent; and
- Appeal certain decisions regarding a privacy request where required by law.
These rights are not absolute and may be subject to exceptions under applicable law.
Certain information, including PHI, may be governed by separate healthcare privacy laws rather than general consumer privacy laws.
To submit an applicable consumer privacy request, contact:
hello@everwellcarolina.com
We may need to verify your identity before processing a request. We will not discriminate against you for exercising privacy rights available to you under applicable law.
20. Your Rights Concerning Health Information
If information is PHI governed by HIPAA, you may have rights that include:
- Inspecting or obtaining copies of your health information;
- Requesting correction or amendment;
- Requesting certain restrictions;
- Requesting confidential communications;
- Receiving an accounting of certain disclosures;
- Obtaining a paper or electronic copy of our Notice of Privacy Practices; and
- Filing a privacy complaint.
Please refer to EverWell Wellness’s Notice of Privacy Practices for complete information regarding HIPAA rights and how to exercise them.
21. Privacy Complaints
If you believe your privacy rights have been violated or have concerns regarding our privacy practices, you may contact Everwell Wellness, LLC using the information provided below.
For matters involving PHI or HIPAA rights, please also review the complaint procedures contained in our Notice of Privacy Practices.
You will not be retaliated against or denied treatment for filing a privacy complaint or exercising a privacy right available to you under applicable law.
Where applicable, you may also have the right to submit a complaint to an appropriate governmental or regulatory authority.
22. Children’s Privacy
EverWell Wellness does not knowingly use this website to solicit personal information from children under 13.
Our healthcare and wellness services are intended only for individuals who satisfy applicable age, clinical, legal, and program eligibility requirements.
If we learn that personal information from a child has been collected improperly through the website, we will take reasonable steps to delete it where required by law.
23. Changes to This Privacy Policy
Everwell Wellness, LLC may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal obligations, or privacy practices.
When material changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.
We encourage you to review this Privacy Policy periodically.
24. Governing Law
Except where federal law or another applicable law controls, this Privacy Policy and use of this website are governed by applicable laws of the State of South Carolina.
Healthcare privacy matters may additionally be governed by HIPAA and other applicable federal and state healthcare privacy laws.
25. Contact Us
Questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices may be directed to:
Everwell Wellness, LLC
d/b/a EverWell Wellness
720 Magnolia Road, Office 24
Charleston, SC 29407
Phone: (704) 862-8967
Email: hello@everwellcarolina.com
For questions specifically concerning PHI or your rights under HIPAA, please review EverWell Wellness’s Notice of Privacy Practices or contact us using the information above.