HIPAA Notice of Privacy Practices

Everwell Wellness, LLC d/b/a EverWell Wellness

Effective Date: August 9, 2026
Last Updated: August 9, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Everwell Wellness, LLC, doing business as EverWell Wellness (“EverWell,” “we,” “us,” or “our”), is committed to protecting the privacy and confidentiality of your health information.

This Notice of Privacy Practices (“Notice”) describes how we may use and disclose your protected health information (“PHI”), your rights regarding your PHI, and our obligations concerning the privacy and security of your health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.

This Notice applies to health information maintained by EverWell Wellness in connection with healthcare services and to members of our workforce and healthcare operations who are required to comply with this Notice.

1. Our Responsibilities

EverWell Wellness is required by law to:

• Maintain the privacy and security of your PHI;
• Follow the duties and privacy practices described in the Notice currently in effect;
• Provide you with this Notice explaining our legal duties and privacy practices;
• Notify you following a breach of unsecured PHI when notification is required by law; and
• Comply with applicable federal and state privacy laws.

We will not use or disclose your health information except as described in this Notice or as otherwise permitted or required by law.

2. What Is Protected Health Information?

Protected Health Information, or PHI, generally includes individually identifiable information relating to:

• Your past, present, or future physical or mental health or condition;
• Healthcare services provided to you; or
• Payment for healthcare services.

PHI may include information such as your name, date of birth, contact information, medical history, diagnoses, medications, treatment information, laboratory results, health assessments, prescription information, billing information, and other information that identifies you and relates to your healthcare.

PHI may exist in written, electronic, oral, photographic, or other forms.

3. How We May Use and Disclose Your Health Information Without Your Written Authorization

HIPAA permits us to use and disclose PHI for certain purposes without obtaining a separate written authorization from you.

Treatment

We may use or disclose your PHI to provide, coordinate, or manage your healthcare.

For example, we may share appropriate health information with:

• Physicians;
• Nurse practitioners;
• Physician assistants;
• Other licensed healthcare professionals;
• Laboratories;
• Pharmacies and compounding pharmacies;
• Other healthcare providers involved in your treatment.

This may include information necessary to evaluate your medical history, determine treatment eligibility, order or review laboratory testing, prescribe medications when medically appropriate, coordinate pharmacy fulfillment, monitor your progress, or modify your treatment plan.

Payment

We may use and disclose PHI as necessary to bill for and receive payment for healthcare services.

This may include disclosures to payment processors, financial institutions, health plans when applicable, or other entities involved in processing or administering payment.

Healthcare Operations

We may use and disclose PHI for activities necessary to operate and improve our healthcare services.

These activities may include:

• Quality assessment and improvement;
• Clinical review;
• Staff training;
• Compliance activities;
• Auditing;
• Credentialing;
• Licensing;
• Legal services;
• Business management;
• Patient service activities;
• Fraud and abuse prevention;
• Information technology and security; and
• Other healthcare operations permitted by law.

4. Telehealth and Coordination of Care

EverWell Wellness may provide or facilitate healthcare consultations through telehealth, in-person encounters, or other legally permitted methods.

We may use and disclose PHI as reasonably necessary to facilitate these services, including communications between EverWell Wellness staff, licensed healthcare providers, laboratories, pharmacies, and other parties involved in your care.

Prescription medications are provided only when determined to be medically appropriate by an appropriately licensed healthcare provider following an appropriate clinical evaluation.

5. Business Associates

We may share PHI with third-party service providers known as “business associates” that perform services on our behalf involving PHI.

Examples may include:

• Electronic medical record providers;
• Healthcare technology platforms;
• Secure communications providers;
• Billing and payment service providers;
• Information technology providers;
• Data storage providers;
• Compliance and administrative service providers; and
• Other vendors supporting healthcare operations.

When required by HIPAA, we require business associates to appropriately safeguard PHI through written Business Associate Agreements or other legally required arrangements.

6. Other Uses and Disclosures Permitted or Required by Law

We may use or disclose PHI without your written authorization in certain circumstances permitted or required by law, including:

Required by Law

We may disclose PHI when required to do so by federal, state, or local law.

Public Health Activities

We may disclose PHI to appropriate public health authorities for activities such as:

• Preventing or controlling disease;
• Reporting certain diseases or conditions;
• Reporting adverse events or product problems;
• Public health investigations; or
• Other activities authorized by law.

Health Oversight Activities

We may disclose PHI to health oversight agencies for legally authorized activities such as audits, investigations, inspections, disciplinary actions, licensing, and regulatory oversight.

Abuse, Neglect, or Domestic Violence

We may disclose PHI to an appropriate governmental authority when authorized or required by law to report suspected abuse, neglect, or domestic violence.

Judicial and Administrative Proceedings

We may disclose PHI in response to certain court or administrative orders, subpoenas, discovery requests, or other lawful processes when the requirements of applicable law have been satisfied.

Law Enforcement

We may disclose PHI to law-enforcement officials under circumstances permitted or required by law.

Serious Threat to Health or Safety

We may disclose PHI when necessary and permitted by law to prevent or lessen a serious and imminent threat to the health or safety of an individual or the public.

Workers’ Compensation

We may disclose PHI as authorized by and to the extent necessary to comply with workers’ compensation laws or similar programs.

Coroners, Medical Examiners, and Funeral Directors

We may disclose PHI to coroners, medical examiners, or funeral directors when permitted or required by law.

Organ and Tissue Donation

We may disclose PHI to organizations involved in organ, eye, or tissue donation and transplantation when applicable and permitted by law.

Research

We may use or disclose PHI for research when the requirements and safeguards required by applicable law have been satisfied.

Military, National Security, and Government Functions

We may disclose PHI for certain specialized government functions, including military activities and national security activities, when authorized by law.

7. Uses and Disclosures Requiring Your Authorization

Uses and disclosures of PHI that are not otherwise permitted or required by law generally require your written authorization.

This may include certain:

• Marketing activities involving PHI;
• Disclosures constituting a sale of PHI;
• Uses or disclosures of psychotherapy notes, if applicable; and
• Other uses or disclosures not described in this Notice.

EverWell Wellness does not sell PHI.

If you provide written authorization for a use or disclosure of your PHI, you may revoke that authorization in writing at any time, except to the extent that we have already acted in reliance on your authorization or as otherwise permitted by law.

8. Communications About Your Care

We may contact you regarding:

• Appointments;
• Appointment reminders;
• Treatment;
• Follow-up care;
• Laboratory testing;
• Prescription or pharmacy matters;
• Treatment alternatives;
• Health-related benefits or services;
• Administrative matters; and
• Other communications related to your care.

Communications may occur by telephone, email, text message, patient portal, mail, or other methods for which you have provided appropriate contact information or consent.

You may request reasonable alternative methods of communication as described below.

9. Your Rights Regarding Your Health Information

You have important rights concerning your PHI.

Right to Inspect and Obtain a Copy

You generally have the right to inspect or obtain a copy of PHI maintained in your designated record set, including medical and billing records.

You may request an electronic or paper copy.

We will respond within the time required by applicable law. We may charge a reasonable, cost-based fee where permitted by law.

In limited circumstances, access may be denied. If access is denied, you may have the right to have that decision reviewed.

Right to Request an Amendment

If you believe health information maintained about you is incorrect or incomplete, you may request that we amend it.

We may deny the request under circumstances permitted by law. If we deny your request, we will provide an explanation and information about your rights concerning the denial.

Right to Request Restrictions

You may request that we restrict certain uses or disclosures of your PHI for treatment, payment, or healthcare operations.

We are generally not required to agree to all requested restrictions.

However, if you pay for a healthcare item or service in full out of pocket and request that information concerning that item or service not be disclosed to your health plan for payment or healthcare operations, we will comply with that request when required by law unless disclosure is otherwise required by law.

Right to Request Confidential Communications

You may request that we communicate with you about health matters in a specific way or at a specific location.

For example, you may ask that we contact you only at a particular telephone number, email address, or mailing address.

We will accommodate reasonable requests as required by law.

Right to an Accounting of Disclosures

You may request a list, or “accounting,” of certain disclosures we have made of your PHI.

The accounting generally does not include disclosures made for treatment, payment, healthcare operations, disclosures made directly to you, disclosures made pursuant to your authorization, and certain other disclosures excluded by law.

Right to a Copy of This Notice

You have the right to receive a paper or electronic copy of this Notice at any time, even if you previously agreed to receive the Notice electronically.

Right to Choose Someone to Act for You

If you have given someone medical power of attorney or if someone is your legal guardian or otherwise legally authorized to act on your behalf, that person may exercise your privacy rights where permitted by law.

We may require documentation establishing that person’s legal authority before taking action.

10. Electronic Health Information

Where applicable, you may have rights concerning access to electronic health information maintained about you.

EverWell Wellness will not engage in practices prohibited by applicable information-blocking or health-information-access laws.

Requests for electronic copies of health information will be handled in accordance with applicable law and the capabilities of the systems in which the information is maintained.

11. Personal Representatives

We may recognize a person legally authorized to make healthcare decisions or exercise privacy rights on your behalf as your personal representative, subject to applicable law.

We may request documentation demonstrating the person’s authority.

Certain exceptions may apply when recognizing a personal representative could reasonably endanger you or when otherwise permitted by law.

12. Minors

Privacy rights involving minors will be handled according to applicable federal and South Carolina law.

Depending on the circumstances, a parent, legal guardian, or other legally authorized person may act as the minor’s personal representative.

13. Security of Your Health Information

EverWell Wellness maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of PHI.

These safeguards may include:

• Access controls;
• Authentication procedures;
• Secure healthcare technology systems;
• Workforce privacy and security practices;
• Encryption where appropriate;
• Vendor safeguards;
• Policies and procedures concerning PHI; and
• Other reasonable security measures.

No information system can be guaranteed to be completely secure, but we take reasonable measures required by applicable law to safeguard your health information.

14. Breach Notification

If a breach of unsecured PHI occurs, we will provide notification to affected individuals and other parties when and as required by applicable law.

The notification will provide information required by law regarding the breach and steps individuals may take to protect themselves.

15. Your Right to File a Complaint

If you believe your privacy rights have been violated, you may submit a complaint directly to Everwell Wellness, LLC.

You may contact us at:

Everwell Wellness, LLC
d/b/a EverWell Wellness
720 Magnolia Road, Office 24
Charleston, SC 29407

Phone: (704) 862-8967
Email: hello@everwellcarolina.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

EverWell Wellness will not retaliate against you, deny you treatment, or otherwise penalize you for filing a privacy complaint or exercising a right provided by HIPAA or other applicable law.

16. Changes to This Notice

Everwell Wellness, LLC reserves the right to change this Notice and our privacy practices as permitted by law.

We may make a revised Notice effective for PHI we already maintain as well as PHI we receive or create in the future.

When we make a material change to this Notice, we will make the revised Notice available as required by law and update the effective or revision date shown at the beginning of the Notice.

The current Notice will be available on our website and may also be requested from EverWell Wellness.

17. Our Commitment to Your Privacy

EverWell Wellness recognizes that medical and health information is personal and sensitive.

We are committed to protecting the confidentiality of your information and using or disclosing PHI only as permitted or required by law.

We will not require you to waive your rights under HIPAA as a condition of receiving treatment where such a requirement would be prohibited by law.

18. Contact Information

For questions about this Notice, requests to exercise your privacy rights, requests for copies of records, or privacy complaints, contact:

Everwell Wellness, LLC
d/b/a EverWell Wellness
720 Magnolia Road, Office 24
Charleston, SC 29407

Phone: (704) 862-8967
Email: hello@everwellcarolina.com

Medical Director: James O. Hill II, DO

Please contact EverWell Wellness using the information above if you need this Notice in an alternative format or would like a paper copy.